{"id":12796,"date":"2019-04-15T14:18:07","date_gmt":"2019-04-15T12:18:07","guid":{"rendered":"https:\/\/necomplus.com\/noticias\/necomplus-outsourcer-de-referencia-en-el-i-foro-rent-a-car\/"},"modified":"2022-05-31T11:07:27","modified_gmt":"2022-05-31T09:07:27","slug":"necomplus-outsourcer-de-referencia-en-el-i-foro-rent-a-car","status":"publish","type":"post","link":"http:\/\/necomplus.com\/pt-pt\/necomplus-outsourcer-de-referencia-en-el-i-foro-rent-a-car\/","title":{"rendered":"Terceirizador de benchmark Necomplus no 1\u00ba F\u00f3rum Rent-a-Car"},"content":{"rendered":"<p><strong>Europcar, Autorent, AECOVAL, Fundeun, Esatur e Necomplus delinearam as chaves para o setor que tende para a digitaliza\u00e7\u00e3o de servi\u00e7os e segmenta\u00e7\u00e3o de usu\u00e1rios para proporcionar uma experi\u00eancia de cliente personalizada.<\/strong><\/p>\n<p>A Necomplus participou recentemente no 1\u00ba F\u00f3rum \u201cRent-a-Car in Spain\u201d realizado em Alicante. Uma mesa de discuss\u00e3o que contou com Lorenzo Campos \u2013 CEO Necomplus, que contribuiu para o debate, a vis\u00e3o e o know-how da empresa especializada na presta\u00e7\u00e3o de servi\u00e7os para o setor.<\/p>\n<p>A confer\u00eancia, moderada por Miquel Gonz\u00e1lez, diretor do Alicante Plaza, abordou a situa\u00e7\u00e3o atual do setor no mercado espanhol, cujo volume de neg\u00f3cios nos \u00faltimos 5 anos cresceu continuamente entre 4 e 7%. Ideia que Mauro Derqui, presidente da Aecoval (Associa\u00e7\u00e3o de Rent a Car da Comunidade Valenciana) reafirmou, dado que &#8220;43% dos ve\u00edculos matriculados no ano passado eram para rent a car&#8221;, um sector que se postula como vital para o mundo do autom\u00f3vel<\/p>\n<p>Esta tend\u00eancia de crescimento prev\u00ea um volume global de 1.785 milh\u00f5es de euros para 2019, um volume de neg\u00f3cios significativo que 77% corresponde aos exerc\u00edcios de uma das 10 maiores empresas, valor mais do que revelador para um setor composto por mais de 2.000 empresas locais. Segundo Lorenzo Campos \u2013 CEO da Necomplus \u201cEste \u00e9 um sintoma claro de que o setor vai passar por uma grande mudan\u00e7a, com uma grande concentra\u00e7\u00e3o empresarial que vai se acentuar nos pr\u00f3ximos anos, e onde as marcas ter\u00e3o que avaliar as oportunidades para absorver ou ser absorvido\u201d<\/p>\n<p>A Necomplus, com mais de 25 anos de experi\u00eancia como parceiro de servi\u00e7os, defendeu que a resposta natural do mercado de rent-a-car \u00e9 terceirizar os servi\u00e7os para um provedor especializado, mas n\u00e3o s\u00f3 na gest\u00e3o de clientes, mas tamb\u00e9m na \u00e1rea de tecnologia. \u201co provedor especializado implementa as a\u00e7\u00f5es imediatamente, com expertise em processos que v\u00e3o melhorar substancialmente a experi\u00eancia dos clientes das marcas que representam, o que permite que as locadoras cres\u00e7am, n\u00e3o s\u00f3 sem borrar seu core, mas tamb\u00e9m melhorando sua percep\u00e7\u00e3o como marca (branding), comentou o CEO da Necomplus.<\/p>\n<p>E \u00e9 que algumas empresas n\u00e3o conseguem garantir que seu crescimento cont\u00ednuo em vendas seja acompanhado paralelamente por um crescimento proporcional na estrutura, como os departamentos de atendimento ao cliente e reservas, tornando-se organiza\u00e7\u00f5es inflex\u00edveis, que nem sequer t\u00eam o adequado tecnologia nem com as ferramentas para oferecer a Experi\u00eancia do Cliente esperada por um usu\u00e1rio cada vez mais informado e exigente. \u201cAlicante \u00e9 tamb\u00e9m um dos destinos com mais profissionais que falam v\u00e1rias l\u00ednguas, o que lhe permite competir no setor de servi\u00e7os tur\u00edsticos ao mesmo n\u00edvel ou superior que em Madrid ou Barcelona\u201d, explicou Campos. E \u00e9 que os dados n\u00e3o deixam d\u00favidas, o setor de renting desde 2017 mant\u00e9m-se como servi\u00e7o associado ao cliente estrangeiro em 44%.<\/p>\n<p>Nesta linha, Carlos Torrente, director-geral da Autorent, sublinhou a import\u00e2ncia do sector para o turismo, n\u00e3o em v\u00e3o na Comunidade Valenciana o sector de rent a car \u00e9 mais uma ferramenta que se acrescenta ao produto tur\u00edstico.<\/p>\n<p>Um exemplo das inova\u00e7\u00f5es que o setor oferece aos seus clientes foi apresentado por Michel Kisfaludi, Diretor de Opera\u00e7\u00f5es da Unidade de Neg\u00f3cios Low Cost da Europcar Mobility Group, que explicou o novo aplicativo &#8220;Key&#8217;n go&#8221; atrav\u00e9s do qual eles conseguiram acelerar seus reservas, bem como a boa rece\u00e7\u00e3o que t\u00eam tido os dispensadores autom\u00e1ticos de chaves que instalaram em alguns aeroportos, o que lhes permite oferecer os seus servi\u00e7os 24 horas por dia sem obrigar o cliente a passar pelos seus escrit\u00f3rios aeroportu\u00e1rios.<\/p>\n<p>Um fornecedor especializado como o Necomplus ajuda a internacionaliza\u00e7\u00e3o das marcas do sector, d\u00e1 cobertura aos diferentes segmentos de neg\u00f3cio (estrangeiro, nacional, pequena empresa, frotas) bem como segmenta as diferentes marcas do mesmo grupo empresarial.<\/p>\n<p>Os resultados garantem que a partir do backoffice e do front office, Necomplus melhora especificamente: a satisfa\u00e7\u00e3o do cliente, os tempos de resolu\u00e7\u00e3o de incidentes e reclama\u00e7\u00f5es, o recebimento m\u00e9dio de vendas gra\u00e7as \u00e0s campanhas de cross-sell, tudo isso em paralelo com a digitaliza\u00e7\u00e3o, promovendo a instala\u00e7\u00e3o e manuten\u00e7\u00e3o de quiosques auto-assistidos, de m\u00e3os dadas com a Asseco, a gigante tecnol\u00f3gica europeia.<\/p>\n<p>Em suma, um animado f\u00f3rum sobre loca\u00e7\u00e3o de ve\u00edculos, de f\u00e9rias a industriais, no qual ambas as marcas, como escolas e universidades especialistas em turismo, bem como associa\u00e7\u00f5es representativas, como uma empresa terceirizada l\u00edder de servi\u00e7os, debateram amplamente o estado da arte do setor e as tend\u00eancias que v\u00eam.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Europcar, Autorent, AECOVAL, Fundeun, Esatur e Necomplus delinearam as chaves para o setor que tende para a digitaliza\u00e7\u00e3o de servi\u00e7os<\/p>\n","protected":false},"author":1,"featured_media":10983,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[255],"tags":[318,261,319,320],"class_list":["post-12796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categorizar-pt-pt","tag-bpo-contact-center-pt-pt","tag-necomplus-pt-pt-2","tag-outsourcing-pt-pt-2","tag-rent-a-car-pt-pt"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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