{"id":12312,"date":"2022-01-28T10:30:49","date_gmt":"2022-01-28T09:30:49","guid":{"rendered":"https:\/\/necomplus.com\/portfolio\/sector-rent-a-car\/"},"modified":"2022-06-01T16:03:57","modified_gmt":"2022-06-01T14:03:57","slug":"setor-rent-a-car","status":"publish","type":"portfolio","link":"http:\/\/necomplus.com\/pt-pt\/portfolio\/setor-rent-a-car\/","title":{"rendered":"Setor rent a car"},"content":{"rendered":"

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Gest\u00e3o e optimiza\u00e7\u00e3o de processos<\/div>\n\t\t\t\n\t\t\t
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Setor rent a car<\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_single_image image=”7558″ img_size=”full” el_class=”title-secondary-img” parallax_scroll=”no” woodmart_inline=”no”][\/vc_column][\/vc_row][vc_row content_placement=”middle” css=”.vc_custom_1643903511554{margin-top: -60px !important;}” woodmart_css_id=”61fbf9dfb7a6a” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZjlkZmI3YTZhIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/2″]\n\t\t
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Descubra como Necomplus tem ajudado no sector do aluguer de autom\u00f3veis<\/div>\n\t\t\t\n\t\t\t
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Servi\u00e7o de refer\u00eancia<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t
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A Necomplus \u00e9 um prestador de servi\u00e7os especializado na gest\u00e3o de rent a car atrav\u00e9s da utiliza\u00e7\u00e3o da mais recente tecnologia. As solu\u00e7\u00f5es e servi\u00e7os que implementa melhoram substancialmente a Experi\u00eancia do Cliente das marcas que representa. A terceiriza\u00e7\u00e3o do atendimento ao cliente permite que as empresas cres\u00e7am, melhorando a percep\u00e7\u00e3o da marca e centralizando os esfor\u00e7os no n\u00facleo.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=”1\/2″][vc_single_image image=”12903″ img_size=”full” parallax_scroll=”no” woodmart_inline=”no”][\/vc_column][\/vc_row][vc_row content_placement=”middle” css_animation=”fadeInLeft” woodmart_css_id=”61fbfa1cd6774″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZmExY2Q2Nzc0Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”1″ row_reverse_tablet=”0″ css=”.vc_custom_1643903517502{margin-top: 50px !important;}”][vc_column width=”1\/2″][vc_single_image image=”12900″ img_size=”full” parallax_scroll=”no” woodmart_inline=”no”][\/vc_column][vc_column width=”1\/2″]\n\t\t

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Antecedentes<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t
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Algumas empresas de rent-a-car correm o risco de morrer de \u00eaxito. Por vezes, crescimentos continuados em vendas n\u00e3o s\u00e3o acompanhados de crescimentos proporcionais na estrutura.<\/p>\n

Em concreto, a estrutura e o departamento de aten\u00e7\u00e3o a clientes e reservas tornam-se pequenos, pouco flex\u00edveis, sem a tecnologia adequada e n\u00e3o atualizados no que se refere a tend\u00eancias de Experi\u00eancia de Cliente.<\/p>\n

Este ruido e a n\u00e3o otimiza\u00e7\u00e3o da organiza\u00e7\u00e3o interna n\u00e3o t\u00eam impacto apenas no branding, obrigando tamb\u00e9m a empresa a reduzir energias em preju\u00edzo da diferencia\u00e7\u00e3o real no seu core, da transforma\u00e7\u00e3o digital ou de novas aberturas de escrit\u00f3rios rent-a-car em pa\u00edses.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row content_placement=”middle” css=”.vc_custom_1643903523290{margin-top: 50px !important;}” woodmart_css_id=”61fbfa22a1694″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZmEyMmExNjk0Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/2″]\n\t\t

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Barreiras<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t
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    \n
  • At\u00e9 50% de chamadas perdidas no ver\u00e3o<\/li>\n
  • Tempos de espera prolongados<\/li>\n
  • Tempo m\u00e9dio de gest\u00e3o de uma reclama\u00e7\u00e3o at\u00e9 20 dias<\/li>\n
  • Necessidade de consultar outro departamento at\u00e9 45% das vezes<\/li>\n
  • Rigidez da equipa perante picos ou esta\u00e7\u00f5es<\/li>\n
  • N\u00e3o discrimina\u00e7\u00e3o de segmentos de clientes<\/li>\n
  • Sem software especializado para registar informa\u00e7\u00e3o e gravar chamadas<\/li>\n
  • \u00danicos canais de aten\u00e7\u00e3o do telefone e do e-mail<\/li>\n
  • Apenas tr\u00eas idiomas dispon\u00edveis em 100% do hor\u00e1rio<\/li>\n
  • Elevado n\u00famero de erros em processos manuais<\/li>\n
  • Gui\u00f5es n\u00e3o atualizados<\/li>\n
  • Dificuldade em aceder ao hist\u00f3rico do cliente<\/li>\n
  • Reporting dif\u00edcil de extrair e nem sempre coerente<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=”1\/2″][vc_single_image image=”12897″ img_size=”full” parallax_scroll=”no” woodmart_inline=”no”][\/vc_column][\/vc_row][vc_row content_placement=”middle” css_animation=”fadeInLeft” woodmart_css_id=”61fbfa28e50d5″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZmEyOGU1MGQ1Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”1″ row_reverse_tablet=”0″ css=”.vc_custom_1643903527884{margin-top: 50px !important;}”][vc_column width=”1\/2″][vc_single_image image=”12894″ img_size=”full” parallax_scroll=”no” woodmart_inline=”no”][\/vc_column][vc_column width=”1\/2″]\n\t\t
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    Plano de a\u00e7\u00e3o<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t
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    Para poder crescer, melhorando a perce\u00e7\u00e3o de marca (branding) e sem perder de vista os esfor\u00e7os em melhorar o core, a resposta natural do mercado de rent-a-car est\u00e1 a ser a de externalizar servi\u00e7os a um fornecedor especialista em gest\u00e3o e tecnologia de clientes, como a Necomplus.<\/p>\n

    Um fornecedor especializado implementa a\u00e7\u00f5es imediatas, com expertise em processos que melhoram substancialmente a experi\u00eancia dos clientes das marcas \u00e0s quais representam.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row content_placement=”middle” css=”.vc_custom_1643903533453{margin-top: 50px !important;}” woodmart_css_id=”61fbfa2cea03b” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZmEyY2VhMDNiIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/2″]\n\t\t

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    Resultados<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t
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      \n
    • Aten\u00e7\u00e3o m\u00ednima durante todos os meses do ano de 90% das chamadas<\/li>\n
    • Redu\u00e7\u00e3o do tempo de espera em 50%<\/li>\n
    • Redu\u00e7\u00e3o do tempo de gest\u00e3o de um expediente de 20 a 5 dias.Flexibilidad de plantilla en distintas jornadas, turnos y estacionalidad<\/li>\n
    • Flexibilidade de equipa em distintas jornadas, turnos e sazonalidade<\/li>\n
    • Linhas diferentes com equipas diferentes segundo cliente de f\u00e9rias, premium, corporativo, frotas<\/li>\n
    • Canais de aten\u00e7\u00e3o ampliados com e-mail, chat, SMS e whatsapp<\/li>\n
    • De 3 a 9 idiomas dispon\u00edveis de aten\u00e7\u00e3o<\/li>\n
    • Estandardiza\u00e7\u00e3o de processos e redu\u00e7\u00e3o de 75% dos desajustes<\/li>\n
    • M\u00e1xima rapidez no aceso do agente a hist\u00f3ricos do cliente<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=”1\/2″][vc_single_image image=”12891″ img_size=”full” parallax_scroll=”no” woodmart_inline=”no”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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