{"id":13591,"date":"2018-11-13T13:08:17","date_gmt":"2018-11-13T12:08:17","guid":{"rendered":"https:\/\/necomplus.com\/necomplus-coorganiza-la-jornada-cx-leaders-iii-la-experiencia-de-cliente-como-transformacion-cultural-de-la-empresa\/"},"modified":"2023-07-05T11:27:30","modified_gmt":"2023-07-05T09:27:30","slug":"necomplus-coorganiza-la-jornada-cx-leaders-iii-la-experiencia-de-cliente-como-transformacion-cultural-de-la-empresa","status":"publish","type":"post","link":"http:\/\/necomplus.com\/en\/necomplus-coorganiza-la-jornada-cx-leaders-iii-la-experiencia-de-cliente-como-transformacion-cultural-de-la-empresa\/","title":{"rendered":"Necomplus coorganiza la jornada CX-Leaders III &#8220;La Experiencia de Cliente como transformaci\u00f3n cultural de la empresa&#8221;"},"content":{"rendered":"<p>La Experiencia de Cliente o \u201cCustomer Experience\u201d (CX) es hoy una prioridad en la agenda de los CEO. Una nueva disciplina trasversal que est\u00e1 revolucionando el concepto del marketing, la calidad de los procesos y el empoderamiento de los empleados.<\/p>\n<p>Se trata de poner al cliente en el centro a trav\u00e9s de herramientas y modelos concretos capaces de dise\u00f1ar, medir y controlar la experiencia del cliente, identificando todos los canales y puntos de contacto con el cliente y dise\u00f1ando experiencias memorables.<\/p>\n<p>Como nos advirtieron los ponentes de las jornadas CX-Leaders I y II, un programa de Experiencia de Cliente supone una transformaci\u00f3n cultural, donde todas las \u00e1reas deben ser corresponsables. De forma que todos los empleados deber\u00edan ser capaces de contar hacia afuera la historia de qui\u00e9nes son, transmitir qu\u00e9 proponen diferencialmente y qu\u00e9 valor dan a la satisfacci\u00f3n de sus clientes.<\/p>\n<p>Grupo Necomplus, Aquora Business Education y la Asociaci\u00f3n para del Desarrollo de la Experiencia de Cliente (DEC) organizan estas jornadas para dar a conocer esta disciplina en la Comunidad Valenciana.<\/p>\n<p>Necomplus gestiona servicios de BPO, Contact Center y tecnolog\u00eda en nombre de las principales marcas. Aquora es una consultora con programas formativos junto a ESADE, Deloitte, FEDA y Adecco, entre otros. La Asociaci\u00f3n DEC representa la mayor comunidad hispanohablante sobre Customer Experience.<\/p>\n<p>Como invitados de excepci\u00f3n intervendr\u00e1n Grupo Cooperativo Cajamar, Meridiano Seguros (Grupo ASV) y CX Design Lab. Las dos primeras entidades, socios hist\u00f3ricos en la Asociaci\u00f3n DEC, atesoran gran conocimiento al contar desde hace a\u00f1os con \u00e1reas y departamentos propios que impulsan el desarrollo de la Experiencia de Cliente. En CX Design Lab son especialistas en lograr engagement con empleados y clientes, con metodolog\u00edas y herramientas propias.<\/p>\n<p>Cada vez se presentan m\u00e1s estudios donde se correlaciona la mejor Experiencia de Cliente con un mayor crecimiento, una mayor rentabilidad, vinculaci\u00f3n y grado de recomendaci\u00f3n de los clientes. No pierdas la oportunidad de escuchar a estos expertos sobre esta disciplina trasversal a todos los departamentos.<\/p>\n<p><strong>Programa:<\/strong><\/p>\n<p>18:00 h. Bienvenida y recepci\u00f3n de asistentes.<br \/>\n18:20 h. <strong>David Rueda<\/strong> (Director de Marketing, Comunicaci\u00f3n y Experiencia de Cliente en Necomplus).<br \/>\n18:40 h. <strong>Juan Carlos Requena<\/strong> (Socio Director Comercial en Aquora Business Education).<br \/>\n19:00 h. <strong>Juan Alegre<\/strong> (Socio Director en CX Design Lab).<br \/>\n19:20 h. <strong>Luis Nouel<\/strong> (Responsable de Investigaci\u00f3n y Mercados en Grupo ASV).<br \/>\n19:40 h. <strong>Soraya G\u00f3ngora<\/strong> (Directora de Experiencia Cliente en BBC \u2013 Grupo Cooperativo Cajamar).<br \/>\n20:00 h. Ruegos y preguntas.<br \/>\n20:30 h. Espacio para networking.<\/p>\n<p><strong>Resumen:<\/strong><br \/>\nFecha: 12 de diciembre de 2018<br \/>\nHora: 18:00 h.<br \/>\nLugar: ULab Ideas Meeting Point, Plaza San Crist\u00f3bal, 14, 03002 Alicante<\/p>\n<h3><span style=\"color: #333333\">Jornada Gratuita previa inscripci\u00f3n <a style=\"color: #333333\" href=\"https:\/\/www.aquora.es\/blog\/la-experiencia-de-cliente-como-transformacion-cultural-de-la-empresa\/\">aqu\u00ed<\/a><\/span><\/h3>\n<p><strong>Colaboran:<\/strong><br \/>\nC\u00edrculo de Econom\u00eda de la Provincia de Alicante, Club Marketing Mediterr\u00e1neo y ECONOM\u00cdA 3<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Experiencia de Cliente o \u201cCustomer Experience\u201d (CX) es hoy una prioridad en la agenda de los CEO. Una nueva<\/p>\n","protected":false},"author":1,"featured_media":10926,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[360],"tags":[459,468,403],"class_list":["post-13591","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categorizar-en","tag-customer-experience-en","tag-cx-leaders-en","tag-experiencia-de-cliente-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Necomplus coorganiza la jornada CX-Leaders III &quot;La Experiencia de Cliente como transformaci\u00f3n cultural de la empresa&quot; - Necomplus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/necomplus.com\/en\/necomplus-coorganiza-la-jornada-cx-leaders-iii-la-experiencia-de-cliente-como-transformacion-cultural-de-la-empresa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Necomplus coorganiza la jornada CX-Leaders III &quot;La Experiencia de Cliente como transformaci\u00f3n cultural de la empresa&quot; - Necomplus\" \/>\n<meta property=\"og:description\" content=\"La Experiencia de Cliente o \u201cCustomer Experience\u201d (CX) es hoy una prioridad en la agenda de los CEO. 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