{"id":13216,"date":"2022-01-28T10:30:49","date_gmt":"2022-01-28T09:30:49","guid":{"rendered":"https:\/\/necomplus.com\/portfolio\/sector-rent-a-car\/"},"modified":"2023-03-27T16:34:29","modified_gmt":"2023-03-27T14:34:29","slug":"rent-a-car-sector","status":"publish","type":"portfolio","link":"http:\/\/necomplus.com\/en\/portfolio\/rent-a-car-sector\/","title":{"rendered":"Rent a car sector"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;gray-background&#8221; woodmart_css_id=&#8221;61fbf6bf38f6c&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZjZiZjM4ZjZjIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; css=&#8221;.vc_custom_1643902665098{padding-bottom: 500px !important;background-color: #f6f5f4 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1637246890554{margin-top: -150px !important;}&#8221; woodmart_css_id=&#8221;619667a64c017&#8243; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MTk2NjdhNjRjMDE3Iiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; woodmart_css_id=&#8221;61cc2d7013b10&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWNjMmQ3MDEzYjEwIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;yes&#8221; woodmart_disable_overflow=&#8221;1&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; el_class=&#8221;page-title&#8221; wd_z_index_custom=&#8221;eyJkZXZpY2VzIjp7ImRlc2t0b3AiOnsidmFsdWUiOiIxIn19LCJzZWxlY3Rvcl9pZCI6IjYxY2MyZDcwMTNiMTAiLCJzaG9ydGNvZGUiOiJ2Y19yb3ciLCJzZWxlY3RvcnMiOnsie3tXUkFQUEVSfX0iOiJ6LWluZGV4OiB7e1ZBTFVFfX0ifX0=&#8221; css=&#8221;.vc_custom_1640770930667{padding-top: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1640770924994{padding-top: 0px !important;}&#8221; woodmart_css_id=&#8221;61cc2d6751a62&#8243; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWNjMmQ2NzUxYTYyIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221;][vc_single_image image=&#8221;12547&#8243; img_size=&#8221;full&#8221; parallax_scroll=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221; el_class=&#8221;title-img&#8221;]\n\t\t<div id=\"wd-641d91e4abb0d\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-641d91e4abb0d wd-title-color-white wd-title-style-default text-center vc_custom_1679659501026 wd-underline-colored\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"title-subtitle  subtitle-color-white font-default subtitle-style-background wd-font-weight- wd-fontsize-xs\">Gesti\u00f3n y optimizaci\u00f3n de procesos<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Rent a car sector<\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_single_image image=&#8221;7558&#8243; img_size=&#8221;full&#8221; el_class=&#8221;title-secondary-img&#8221; parallax_scroll=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1643903511554{margin-top: -60px !important;}&#8221; woodmart_css_id=&#8221;61fbf9dfb7a6a&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZjlkZmI3YTZhIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;]\n\t\t<div id=\"wd-641d9228f1df2\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-animation-slide-from-left wd-animation-normal wd-rs-641d9228f1df2 wd-title-color-primary wd-title-style-underlined-2 text-left  wd-underline-colored\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"title-subtitle  subtitle-color-primary font-default subtitle-style-background wd-font-weight- wd-fontsize-xs\">Discover how Necomplus has helped in the rent a car sector<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h3 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-xxl\" >Referral service<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-641d923366f63\" class=\"wd-text-block wd-wpb reset-last-child wd-animation-slide-from-left wd-animation-normal wd-rs-641d923366f63 text-left vc_custom_1679659581773\">\n\t\t\t<p>Necomplus is a service provider specialized in rent a car management through the use of the latest technology. The solutions and services substantially improves the customer experience. Outsourcing the customer service allows rent a car companies to grow by improving brand perception and centralizing efforts at the core of their business.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;12901&#8243; img_size=&#8221;full&#8221; parallax_scroll=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css_animation=&#8221;fadeInLeft&#8221; woodmart_css_id=&#8221;61fbfa1cd6774&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZmExY2Q2Nzc0Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;1&#8243; row_reverse_tablet=&#8221;0&#8243; css=&#8221;.vc_custom_1643903517502{margin-top: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;12898&#8243; img_size=&#8221;full&#8221; parallax_scroll=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]\n\t\t<div id=\"wd-641d924a9d2d0\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-641d924a9d2d0 wd-title-color-primary wd-title-style-underlined-2 text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h3 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-xxl\" >Background<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-641d925ac0eca\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-641d925ac0eca text-left vc_custom_1679659645609\">\n\t\t\t<p>Some rent-a-car companies run the risk of dying of success. Sometimes continued growth in sales does not come with proportional growth in the structure.<\/p>\n<p>Specifically, the structure and the client service and reservation department are too small, not very flexible, without the appropriate technology and not updated in the Customer Experience trends.<\/p>\n<p>This noise and lack of optimisation of the internal organisation not only has an impact on branding, but forces the company to reduce energies to the detriment of real differentiation in its <em>core<\/em>, digital transformation or the new opening of rent-a-car offices in countries.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1643903523290{margin-top: 50px !important;}&#8221; woodmart_css_id=&#8221;61fbfa22a1694&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZmEyMmExNjk0Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;]\n\t\t<div id=\"wd-641d92918c815\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-animation-slide-from-left wd-animation-normal wd-rs-641d92918c815 wd-title-color-primary wd-title-style-underlined-2 text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h3 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-xxl\" >Barriers<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-641d92a1e3673\" class=\"wd-text-block wd-wpb reset-last-child wd-animation-slide-from-left wd-animation-normal wd-rs-641d92a1e3673 text-left vc_custom_1679659696532\">\n\t\t\t<div class=\"q_icon_list\">\n<ul>\n<li>Up to 50% lost calls in the summer<\/li>\n<li>Long waiting times<\/li>\n<li>Average management time for a complaint up to 20 days<\/li>\n<li>Need to consult another department up to 45% of times<\/li>\n<li>Rigidity of the staff in the case of peaks or seasons<\/li>\n<li>No discrimination of client segments<\/li>\n<li>No specialised software to register information and record calls<\/li>\n<li>Only service channels are telephone and e-mail<\/li>\n<li>Only three languages available 100% of the opening hours<\/li>\n<li>High number of errors in manual processes<\/li>\n<li>Outdated arguments<\/li>\n<li>Difficulty to access the client&#8217;s record<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;12895&#8243; img_size=&#8221;full&#8221; parallax_scroll=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css_animation=&#8221;fadeInLeft&#8221; woodmart_css_id=&#8221;61fbfa28e50d5&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZmEyOGU1MGQ1Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;1&#8243; row_reverse_tablet=&#8221;0&#8243; css=&#8221;.vc_custom_1643903527884{margin-top: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;12892&#8243; img_size=&#8221;full&#8221; parallax_scroll=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]\n\t\t<div id=\"wd-641d92bb700b5\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-641d92bb700b5 wd-title-color-primary wd-title-style-underlined-2 text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h3 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-xxl\" >Action Plan<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-641d92eeeb063\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-641d92eeeb063 text-left vc_custom_1679659784881\">\n\t\t\t<p>In order to grow, improving branding and without losing the focus of improving the core, the natural response of the rent-a-car market is to outsource services to a supplier specialised in client management and technology, such as Necomplus.<\/p>\n<p>A specialised supplier implements immediate actions, with expertise in processes that substantially improve customer Experience of the brands they represent.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1643903533453{margin-top: 50px !important;}&#8221; woodmart_css_id=&#8221;61fbfa2cea03b&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MWZiZmEyY2VhMDNiIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;]\n\t\t<div id=\"wd-641d9310d6650\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-animation-slide-from-left wd-animation-normal wd-rs-641d9310d6650 wd-title-color-primary wd-title-style-underlined-2 text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h3 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-xxl\" >Results<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-641d931f8dad1\" class=\"wd-text-block wd-wpb reset-last-child wd-animation-slide-from-left wd-animation-normal wd-rs-641d931f8dad1 text-left vc_custom_1679659817403\">\n\t\t\t<div class=\"q_icon_list\">\n<div class=\"q_icon_list\">\n<div class=\"q_icon_list\">\n<ul>\n<li>Minimum attention during every month of the year of 90% of the calls<\/li>\n<li>Reduced waiting time by 50%<\/li>\n<li>Reduction of the management time of a file from 20 to 5 days<\/li>\n<li>Flexibility of the workforce in different days, shifts and seasonality<\/li>\n<li>Different lines with different teams according to holiday, premium, corporate, fleet clients<\/li>\n<li>Specialized software with call recording and registration and classification of all actions<\/li>\n<li>Expanded service channels with email, chat, sms and whatsapp<\/li>\n<li>From 3 to 9 languages available for attention<\/li>\n<li>Standardization of processes and reduction of 75% of mismatches<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;12889&#8243; img_size=&#8221;full&#8221; parallax_scroll=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;gray-background&#8221; woodmart_css_id=&#8221;61fbf6bf38f6c&#8221; 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